Everything was working until I received an email from my clients this morning telling me it wasn't working. I don't think any changes were applied to the server, but who knows - there are lots of automated patches. In reviewing the logs, I can see the exceptions below. What's my order of operations to troubleshoot this problem? I'm assuming it's some silly security setting.
ui!ReportManager_0-1!16e4!03/25/2015-15:58:36:: i INFO: Registering with Software Usage Metrics Product:SQL Server 2012, Role:Microsoft SQL Server Reporting Services, RoleGuid:8cc0ac85-40f7-4886-9dab-021519800418
ui!ReportManager_0-1!16e4!03/25/2015-15:58:36:: e ERROR: Software Usage Metrics initialize failed
ui!ReportManager_0-1!29c!03/25/2015-15:58:41:: e ERROR: System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SetConnectionProtocol()
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod(Boolean setConnectionProtocol)
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod()
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.ListItemTypes()
at Microsoft.ReportingServices.UI.Global.SecureAllAPI()
at Microsoft.ReportingServices.UI.ReportingPage.EnsureHttpsLevel()
at Microsoft.ReportingServices.UI.ReportingPage.ReportingPage_Init(Object sender, EventArgs args)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Web.UI.Control.OnInit(EventArgs e)
at System.Web.UI.Page.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
ui!ReportManager_0-1!29c!03/25/2015-15:58:44:: e ERROR: System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SetConnectionProtocol()
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod(Boolean setConnectionProtocol)
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod()
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.ListItemTypes()
at Microsoft.ReportingServices.UI.Global.SecureAllAPI()
at Microsoft.ReportingServices.UI.GlobalLinks.Control_Init(Object sender, EventArgs args)
ui!ReportManager_0-1!29c!03/25/2015-15:58:44:: e ERROR: HTTP status code --> 500
-------Details--------
System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SetConnectionProtocol()
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod(Boolean setConnectionProtocol)
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod()
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.ListItemTypes()
at Microsoft.ReportingServices.UI.Global.SecureAllAPI()
at Microsoft.ReportingServices.UI.ReportingPage.EnsureHttpsLevel()
at Microsoft.ReportingServices.UI.ReportingPage.ReportingPage_Init(Object sender, EventArgs args)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Web.UI.Control.OnInit(EventArgs e)
at System.Web.UI.Page.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
ui!ReportManager_0-1!29c!03/25/2015-15:58:46:: e ERROR: System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort(Object stateInfo)
at System.Web.HttpResponse.End()
at Microsoft.ReportingServices.UI.ReportingPage.ShowErrorPage(String errMsg)
ui!ReportManager_0-1!1a88!03/25/2015-15:58:48:: e ERROR: System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SetConnectionProtocol()
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod(Boolean setConnectionProtocol)
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod()
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.ListItemTypes()
at Microsoft.ReportingServices.UI.Global.SecureAllAPI()
at Microsoft.ReportingServices.UI.ReportingPage.EnsureHttpsLevel()
at Microsoft.ReportingServices.UI.ReportingPage.ReportingPage_Init(Object sender, EventArgs args)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Web.UI.Control.OnInit(EventArgs e)
at System.Web.UI.Page.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
ui!ReportManager_0-1!1a88!03/25/2015-15:58:50:: e ERROR: System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SetConnectionProtocol()
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod(Boolean setConnectionProtocol)
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod()
at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.ListItemTypes()
at Microsoft.ReportingServices.UI.Global.SecureAllAPI()
at Microsoft.ReportingServices.UI.GlobalLinks.Control_Init(Object sender, EventArgs args)
ui!ReportManager_0-1!1a88!03/25/2015-15:58:50:: e ERROR: HTTP status code --> 500